Returns
Return Policy for B2B Customers
We take great care in fulfilling B2B orders and stand behind the quality of our products. As a B2B customer, you agree to the following return conditions:
We take great care in fulfilling B2B orders and stand behind the quality of our products. As a B2B customer, you agree to the following return conditions:
- Returns must be requested within 5 working days of delivery. Please inspect your order upon receipt and report any issues as soon as possible.
- Only products that are damaged, defective, or incorrectly delivered are eligible for return or replacement. We do not accept returns for unsold stock or change-of-mind purchases.
- All return requests must be approved in writing by our team before any items are sent back.
- Approved returns must be sent back in their original, unused condition and in original packaging.
- Shipping costs for returns are the responsibility of the customer, unless the error was on our side.
- For damaged or faulty goods, we require clear photos of the damaged items as well as a photo of the outer shipping box including the shipping label. This is necessary for our claims process with the carrier.
- Customized or discounted products are non-returnable unless faulty.